WARRANTY INFO
WARRANTY INFO
Defective Merchandise/Warranty Information:
Products are warranted solely by the manufacturer and contacting them is the best way to resolve any issues you may have with their products. Most manufacturers require that you contact them directly. Warranties are subject to expiration dates and policies set by the manufacturer. Please note that you will need a copy of your original receipt, which can be obtained through your online account or we are happy to email a copy to you. Please note, some manufacturers will not honor warranty claims for customers outside of the USA and Canada, please refer to the product manual for more information. If you can't find the manufacturer information on this page please be sure to let us know, we will be happy to direct you.
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BRAND |
ADDRESS |
PHONE |
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WEBSITE |
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AKA Racing (AKA) |
25703 Jefferson Ave Ste 27 |
951-677-2500 |
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AquaCraft (AQU) |
217-398-8970 |
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ARRMA (ARA) |
217-398-8970 |
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Associated (ASC) |
26021 Commercentre Dr |
855-721-0266 |
service@aeteam.net | ||
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Atomik (ATK) |
14028 N. Ohio Street |
800-705-0620 |
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Axial (AXI) |
1608 Interstate Drive |
877-642-9425 |
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Blade (BLH) |
4105 Fieldstone Road |
877-504-0233 |
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Carisma |
21/ Floor, Kingsway Industrial Building, |
852-2427-5831 |
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Castle Creations (CSE) |
540 North Rogers Road |
913-390-6939 |
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CEN Racing (CEG) |
E-Mail Only |
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Cross RC |
807 Oregon Street
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DHK Hobby |
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+0086 (755) 3389 5639 |
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Dubro (DUB) |
PO Box 815 |
800-848-9411 |
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Dumas (DUM) |
909 East 17th Street |
520-623-3742 |
sales@dumasproducts.com | ||
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Team Durango (TDR) |
217-398-3630 |
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DuraTrax (DTX) |
217-398-8970 |
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Dynamite (DYN) |
4105 Fieldstone Road |
877-504-0233 |
productsupport@horizonhobby.com | ||
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E-Flite (EFL) |
4105 Fieldstone Road |
877-504-0233 |
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Estes (EST) |
1295 H Street |
719-372-6565 |
webcs@estesrockets.com | ||
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FlightPower (FPW) |
217-398-8970 |
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FlyZone (FLZ) |
217-398-8970 |
https://www.flyzoneplanes.com/contact.php | |||
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FreqEsKinz (FRQ) |
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816-200-0744 |
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Futaba (FUT) |
2681 Wall Triana Hwy |
256-461-9399 |
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Gmade (GMA) |
E-Mail Only |
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Great Planes (GPM) |
217-398-8970 |
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Hakko USA (HAK) |
American Hakko Products, Inc. |
661-294-0090 |
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Hangar 9 (HAN) |
4105 Fieldstone Road |
800-338-4639 |
productsupport@horizonhobby.com< | ||
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Heli-Max (HMX) |
217-398-8970 |
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Hitec (HRC |
Hitec RCD/ Multiplex USA, Inc. |
858-748-6948 |
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Hobbico (HCA) |
217-398-8970 |
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HobbyZone (HBZ) |
4105 Fieldstone Road |
877-504-0233 |
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Hobbywing |
Building 4, Yasen Chuangxin Hi-tech Industrial Park, 8 Chengxin Road, Baolong Industrial Town, Longgang District, Shenzhen, China | +86-755-89507122+850 +86-755-89507122+300 |
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HPI Racing (HPI) |
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Hubsan (HIC) |
717 Brea Canyon RD. ST6 |
909-444-0555 |
sales@hubsan.com | http://www.hubsan.com/na/index.php?main_page=index | |
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Integy (INT) |
4010 Valley Blvd #110 |
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Iwata-Madea (IWA) |
1336 N. Mason St. |
503-253-7308 |
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Jaco (JAC) |
600 Shenandoah Ave |
540-298-0446 |
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JConcepts (JCI) |
15370 Cr 565a Ste. C |
352-241-4976 |
http://www.jconcepts.net/ | ||
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Jet Glue (JET) |
406 Green Briar Lane |
866-538-4583 |
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JR Radios (JRP) |
PO Box 8757 |
217-355-9511 |
support@jramericas.com | ||
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Junfac |
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http://www.junfac.com/shopinfo/guide.html#change | ||
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Kimbrough (KIM) |
1322 Bell Avenue , Unit 1-C |
714-258-7425 |
sales@kimbroughracingproducts.com | ||
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Klotz (KSF) |
7424 Freedom Way |
260-490-0489 |
salesteam@klotzlube.com | http://www.klotzlube.com/ | |
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Ko Propo America (KOP) |
3553 Atlantic Ave. #162 |
562-888-4882 |
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Kyosho Corporation (KYO) |
20322 Valencia Circle |
949-454-8854 |
https://www.kyoshoamerica.com/crm.asp?action=contactus | ||
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Losi (LOS) |
877.504.0233 |
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Lunsford Racing (LNS) |
2500 Three Lakes Road , Suite A |
541-928-0587 |
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M2C Racing (M2C) |
1457 Sullivan Street |
803-417-3071 |
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McCoy (MCC) |
2117 North 2nd Avenue |
909-982-3888 |
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MIP (MIP) |
Moore's Ideal Products |
626-339-9008 |
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MRC (MRC) |
PO Box 6312 |
732-225-2100 |
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Muchmore Racing (MMR) |
217-398-8970 |
http://www.muchmoreracing.net |
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Mugen (MUG) |
20525 Crescent Bay Drive |
949-707-5607 |
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Multiplex (MPU) |
12760 Danielson Ct. Unit E |
858-748-6948 |
service@hitecrcd.com | ||
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MyTrickRC |
175 Freedom Ave. |
949-654-4493 |
https://www.mytrickrc.com/contact-us/ | https://www.mytrickrc.com/ | |
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O'Donnell Racing (ODO) |
217-398-8970 |
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Team Orion (ORI) |
877-504-0233 |
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O.S. Engines (OSM) |
217-398-8970 |
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Pactra (PAC) |
11 Hawthorn Parkway |
800-837-8677 |
https://www.testors.com/pages/help-and-support/contact-us/ | ||
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Panther (PAH) |
880 Columbia Ave #2 |
951-682-2237 |
Sales@panther-rc.com | ||
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ParkZone (PKZ) |
4105 Fieldstone Rd |
888-959-2305 |
productsupport@horizonhobby.com | ||
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Parrot (PTA) |
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877-972-7768 |
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Peak Racing (PEK) |
20322 Valencia Circle |
800-716-4518 |
http://www.kyoshoamerica.com/PEAK-RACING-PRODUCTS_c_7.html | ||
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Pro Boat (PRB) |
4105 Fieldstone Road |
877-504-0233 |
productsupport@horizonhobby.com | ||
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Pro-Line (PRO) |
201 W Lincoln |
951-849-9781 |
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Protoform (PRM) |
PO Box 456 |
909-849-9781 |
https://support.racepf.com/ | ||
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Racers Edge (RCE) |
866-855-5566 |
support@racers-edge.com | |||
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Rage RC |
E-Mail Only |
support@ragerc.com | |||
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Ram (RAM) |
229 East Rollins Road |
847-740-8726 |
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RB Innovations (RBV) |
PO Box 16 |
315-451-4440 |
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RC Screwz (RCZ) |
42774 Redfern |
734-765-8870 |
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RD Logics (RDL) |
17360 Colima Road #182 |
909-539-0248 |
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Redcat Racing (RED) |
3145 East Washington Street |
602-454-6445 |
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Revell (RMX) |
1850 Howard, Unit A |
800-833-3570 |
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RJ Speed (RJS) |
PO Box 25 |
770-534-3816 |
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Robinson Racing (RRP) |
PO Box 3570 |
559-692-2465 |
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RPM (RPM) |
14978 Sierra Bonita Lane |
909-393-0366 |
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Sanwa (SNW) |
rcintl@sanwa-denshi.co.jp | ||||
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Savox USA (SAV) |
2034 South 3850 West |
855-767-2869 |
customerservice@savoxusa.com | ||
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Spaz Stix (SZX) |
P.O. Box 70717 |
800-706-0690 |
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Spektrum (SPM) |
4105 Fieldstone Road |
800-338-4639 |
productsupport@horizonhobby.com | ||
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ST Racing (SPT) |
STRC Trading Inc. |
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T.A. Emerald (TAE) |
1580 East Edinger Suite K |
800-280-0020 |
TechSupport@puretronics.com | ||
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Tactic (TAC) |
4105 Fieldstone Rd |
217-398-8970 |
https://www.tacticrc.com/ | ||
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Tamiya (TAM) |
36 Discovery Way Suite 200 |
800-826-4922 |
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Tekin (TEK) |
165 Commerce St. |
208-634-5559 |
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Tekno R/C (TKR) |
10755 Scripps Poway Pkwy #598 |
858-997-0833 |
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THS Racing (THP) |
267 Tomahawk St, Route 118 |
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Thunder Power (THP) |
4720 W. University Ave |
702-228-8883 |
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Thunder Tiger (TTR) |
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Top Flite (TOP) |
217-398-8970 |
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TrakPower (TKP) |
217-398-8970 |
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Traxxas (TRA) |
6250 Traxxas Way |
888-872-9927 |
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Trinity (TRI) |
P.O. Box 520747 |
407-960-5080 |
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UpGrade R/C (UPG) |
661-259-8772 |
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Venom (VNR) |
14028 N Ohio St. |
800-705-0620 |
https://www.venompower.com/ | ||
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Wing Tote (WGT) |
354 Domer Ave. Ct Ste 106 |
301-725-6033 |
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W.S. Deans (WSD) |
10875 Portal Drive |
714-828-6494 |
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XXX Main Racing (XXX) |
PO Box 42198 |
905-816-1551 |
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Zap Adhesives (HOU) |
625 North 12th Street |
630-584-7616 |
https://www.zapglue.com/ |
* WALKERA OR LIGHTNING HOBBY LIMITED 30 DAY WARRANTY
VERY IMPORTANT: This warranty covers Helicopters or Quadcopters which have not been flown or used in any way. Products that have been damaged or crashed from flying are not eligible for warranty or repair. Please be aware that many Helicopters and Quadcopters take a high skill level to be flown correctly, we are not liable for damages due to pilot error or product misuse.
No warranty service will be provided on products that have been flown or used. Warranty service is intended to cover manufacturer defects out of the box - defects that prohibit the product from flying. If we deem that the merchandise has been used, crashed, abused, misused, or modified in any form, or has been damaged by water, dust, or other contaminants, we reserve the right to deny any returns, exchanges or warranty service.
If you feel your product falls within the warranty guidelines please email the following information and a specialist will contact you within 24 business hours:
Send email to: customerservice@remotecontrolhobbies.com
- Name
- Original order number
- Product description or Product Code
- Describe the issue
- Attach picture(s) if possible
Remote controlled products and accessories can be very dangerous. Please read the operating manual before use. We can assume no responsibility for the correct use, installation, application, or maintenance of the products that we sell. No liability shall be assumed or accepted for any damages, losses, or costs resulting from the use of the products. Any claims arising from the operation, failure, or malfunctioning of the products will be denied.