Pre-Order & Back-Order FAQ

Pre-Order & Back-Order FAQ

Pre-Orders

What is a pre-order?

A “pre-order” is a newly announced product that has not been made commercially available yet. When a customer places a “pre-order,” he is reserving the item for when it becomes in stock and shippable at a later date; when available, an ETA (estimated time of arrival) date will display near the Pre Order icon on the product page. All pre-orders must be pre-paid in full to reserve the product. Once a pre-paid pre-order has been made, it can not be cancelled.

Pre-order priority 

Pre-orders are saved in a "first come, first served" fashion. We always attempt to secure enough products to fulfill 100% of customer pre-orders. All pre-order customers will be notified via email when the product is being shipped to your address. 

Who can place pre-orders? 

All customers are eligible to place pre-orders.

Do pre-orders require to be paid? 

At this time, all pre-orders require to be paid in full.  

How to place a pre-order

Any item showing the pre-order button next to it means that item is on order but has yet to be released. You may order any pre-order items by placing those items in your shopping cart and going through the normal checkout process. You will be required to pay for the pre-order items you wish to order. 

How will I know when pre-orders are shipped? 

We will notify you via email as soon as your pre-order items are ready to be shipped to your address. The email will also include tracking information and an estimated time of arrival. 

IMPORTANT NOTE: An order containing in-stock items and pre-ordered items will not ship until ALL ITEMS of that order are in stock and available. To receive your in-stock items sooner, consider removing the pre-ordered item from your cart and placing a separate order for it. 

Back-Orders 

What is a Back Order?

A “back order” is a previously available item that is temporarily out of stock. When a customer places a “back order,” he or she is reserving the item for when it becomes in stock and shippable at a later date; when available, an ETA (estimated time of arrival) date will display near the Back Order icon on the product page. All Back-Orders must be pre-paid in full to reserve the product. 

Back-Order priority 

Back-orders are saved in a "first come, first served" fashion. We always attempts to secure enough products to fulfill 100% of customer back-orders. All back-order customers will be notified via email when the product is being shipped to your address. 

Who can place back-orders? 

All customers are eligible to place back-orders. 

Do back-orders require to be paid? 

At this time, all back-orders require to be paid in full.  

 

How to place a back-order

Any item showing the back-order button next to it means that item is on order but not currently available. You may order any back-order items by placing those items in your shopping cart and going through the normal checkout process. You will be required to pay for the back-order items you wish to order. 

How will I know when back-orders are shipped? 

We will notify you via email as soon as your back-order items are ready to be shipped to your address. The email will also include tracking information and an estimated time of arrival. 

IMPORTANT NOTE: An order containing in-stock items and back-ordered items will not ship until ALL ITEMS of that order are in stock and available. To receive your in-stock items sooner, consider removing the back ordered item from your cart and placing a separate order for it. 

Item is added to cart